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ZUVO TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of the Zuvo mobile application, website, together with social gaming, live rooms, creator interactions, quizzes and all other features and services made available through them (collectively “Zuvo Platform”), provided by Junglee Games India Private Limited and/or its Affiliates, subsidiaries, associates and partners (“JGIPL”, “Company”, “we”, “us”, “our”). Junglee Games India Private Limited is a company incorporated under the Companies Act, 2013 and having its corporate office at 6th Floor, North Tower, Smartworks, Vaishnavi Tech Park, Sy. No. 16/1 and 17/2, Bellandur Gate, Sarjapur Main Road, Ambalipura South Wing, Bengaluru, Karnataka 560103, India, wherein an “Affiliate” means any entity including without limitation, any individual, corporation, company, partnership, limited liability partnership that directly or indirectly, through one or more intermediaries Controls, is controlled by, or is under common Control. “Control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management, policies, or significant economic decisions of an entity, whether through ownership of voting securities, economic interest, by contract, or otherwise.

Zuvo is a social gaming and Creator interaction platform provided by JGIPL that offers casual games, Creator-led quizzes, live rooms, chat, audio and video interactions etc. (“Services”). Zuvo does not offer real-money gaming, betting or wagering activity.

These Terms, together with the Zuvo Privacy Policy and any event, promotion or contest rules that may be published on the Zuvo Platform from time to time (collectively, the “Policies”), constitute the entire agreement between you and JGIPL governing your access and use of the Services. The Zuvo Privacy Policy is incorporated into these Terms by reference and may be accessed here. The separate Zuvo Creator Agreement governs the onboarding, commercial terms and Creator specific obligations of curated Creators and is incorporated by reference for users who become Creators; that agreement is available at [insert Creator Agreement link]. By accessing, registering for, or using the Services you confirm that you have read, understood and agree to be bound by these Terms and the Policies. If you do not agree with these Terms or any part of the Policies, you must not access or use the Services.

If any provision herein is determined to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect. We may modify these Terms at any time by publishing updated Terms on the Zuvo Platform. For material changes we may provide additional notice. If you do not agree to any changed Terms you must discontinue use of the Services immediately. Your continued access or use of the Services after publication of updated Terms constitutes acceptance.

You represent that you are the lawful owner or are duly authorised by the lawful owner of any device or method used to access your account. If you are not the owner, you confirm that you have obtained all necessary authorisations before accessing the Services.

1. Eligibility and Geographic Restriction

Use of the Services is restricted to individuals who are at least 18 years of age, are legally competent to enter into a binding agreement, and are residents of India. By accessing or using the Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to request proof of age, identity or residence at any time and may bar or suspend access where eligibility is not met. The Services are intended solely for use within India (except for the states of Andhra Pradesh, Telangana and Sikkim) and may be geo-restricted or disabled for users outside permitted territories.

2. Account Registration, Social Login and Security

You may register on Zuvo by creating an account through self-login using your mobile number or email address, by using third-party authentication such as Facebook, Instagram, etc. (“Social Login”), or as a guest with limited functionality. If you use Social Login you authorise Zuvo to access verified details from your third-party account solely for authentication. You must provide accurate, current and complete information and must safeguard your login credentials. You are responsible for all activities that occur under your account. You must not share your password or allow any other person to access your account. Guest logins may be restricted in functionality. You acknowledge that your Zuvo account is owned exclusively by JGIPL and that you receive only a limited, personal, revocable licence to access and use the account. You have no proprietary rights or ownership interest in any Zuvo account, username, profile, Creator room, privileges or associated data, and JGIPL may reclaim, modify, suspend or terminate any account at its discretion.

You must not create multiple accounts. JGIPL may, at its discretion, restrict, freeze or terminate duplicate or fraudulent accounts. Access to creator controls is restricted to Creators who have been onboarded as per the Zuvo Creator Agreement and mapped to their registered mobile number or email used during onboarding. All communications, postings, actions and transactions made through your account shall be deemed to be made by you, whether or not authorised. “Creator” or “Creators” means any user who has been onboarded, approved or authorised by JGIPL to host, conduct, participate in or lead interactive activities, livestreams, audio or video rooms, quizzes, events, sessions or similar offerings on Zuvo, whether for compensation or otherwise. A Creator includes any individual who has been assigned a hosting slot, roster position or event schedule by JGIPL, or who has been granted access to creator-specific tools, controls, functionalities or privileges within the Services. A Creator may be required to complete additional verification, KYC procedures, contractual onboarding, background checks, compliance requirements or other conditions as determined by JGIPL. Each Creator shall also be bound by and required to accept the separate Creator Agreement, which governs the Creator’s obligations, conduct, revenue terms, content responsibilities, payouts, commercial arrangements and all creator-specific rules. A user shall be considered a Creator only upon explicit approval, activation or enablement by JGIPL and shall remain a Creator for as long as such approval and the Creator Agreement remain in effect. Creators must comply with these Terms as well as the Creator Agreement and all supplementary rules, policies and guidelines applicable to Creators on Zuvo.

3. Description of Services

Zuvo is a social gaming and Creator interaction platform that enables users to play casual games such as Tambola, Trivia, Pictionary-style games, participate in Creator-led quizzes, join and host public or private social game rooms, engage in live audio and video interactions, text chat, give virtual gifts to Creators, follow Creators, join as members, and access other related entertainment and social features. Zuvo may allow curated Creators to host scheduled shows, quizzes, community sessions or themed events which users can join, interact in, and participate in using in-app functionalities.

Company may modify, add, update, remove or discontinue any part of the Services at any time, whether for technical, operational, regulatory, commercial or any other reason. JGIPL shall not be liable for any loss, damages or inconvenience caused by any modification or discontinuation of Services, subject to any applicable legal requirements or refund rules described elsewhere herein.

Zuvo is a technology platform that hosts, aggregates and makes available User Content and Creator-led content, and enables social interactions, live rooms, games and related features between users. You acknowledge and agree that JGIPL primarily acts as an intermediary and facilitator of the Services and does not control, pre-select, pre-approve or guarantee the nature, quality, accuracy, legality or suitability of any User Content or Creator content available on the Services.

Creators, hosts and other users who appear on Zuvo, conduct sessions, offer quizzes, interact with you, or otherwise participate in activities on the Services act in their individual capacity as independent Creators. They are not employees, agents, representatives, partners or affiliates of JGIPL, and JGIPL does not endorse, authorise or adopt any statements, promises, representations, advice, opinions or offers made by them (whether oral, written, audio, video or otherwise). Any reliance placed by you on User Content or Creator content is entirely at your own risk.

JGIPL does not provide, and nothing on the Services shall be construed as providing, any professional, financial, investment, medical, psychological, legal or other regulated advice. Any such content or suggestions expressed by Creators or users are personal opinions or entertainment content only. JGIPL will not be responsible for, and shall have no liability in respect of, any loss, harm, damage or claim arising from your interactions with Creators or other users, including any offline interactions, arrangements, communications or transactions that you may choose to enter into with them.

Without prejudice to the foregoing, JGIPL may, but is not obligated to, monitor, review, remove, restrict or disable access to any User Content or Creator content, or suspend or terminate access to any account, where it becomes aware of content or conduct that appears to violate these Terms or applicable law.

4. Virtual Items and In-App Purchases

The Services may include the use of virtual coins, virtual gems, virtual gifts, throwables, badges, power-ups and other digital items (“Virtual Items”). All Virtual Items are provided solely for entertainment and gameplay. Virtual Items have no monetary or cash value and cannot in any circumstances be exchanged, converted, withdrawn, redeemed or transferred for cash or monetary value inside or outside the platform. No ownership rights are conferred upon acquisition; JGIPL retains full ownership of all Virtual Items. Your access to Virtual Items constitutes only a limited licence, and you acknowledge that neither the account nor any Virtual Items belong to you.

Virtual Items may be obtained through gameplay, participation in events, promotions, achievements, or voluntary purchase using real money on the Zuvo Platform. All purchases of Virtual Items are final and non-refundable. Purchases grant only a limited, personal, revocable licence to use the Virtual Item within Zuvo Platform. Users shall not attempt to trade, sell, transfer, lease or gift Virtual Items to any other person or account except where the Services expressly allow gifting functionality using in-app mechanisms. Any attempt to conduct unauthorised transfers, sales, exchanges, barters or external transactions involving Virtual Items shall be void and may result in suspension or termination of the user’s account, and JGIPL may permanently invalidate the Virtual Items involved in such activity.

JGIPL may modify, limit, re-price, restrict, revoke or eliminate Virtual Items at any time, or change prices, availability or attributes of Virtual Items without notice. Virtual Items may be forfeited upon termination or suspension of your account. Virtual Items may also be subject to decay, devaluation or expiry based on factors including but not limited to prolonged inactivity, non-usage over a defined period, account dormancy, system updates or changes to the Services. JGIPL may implement coin decay or reduction mechanisms whereby the balance of Virtual Items in your account gradually decreases or expires after a period determined by JGIPL, and you acknowledge that such adjustments may take place automatically without separate communication. Virtual Items may be forfeited or rendered unusable upon suspension, limitation or termination of your account, or where required for fraud prevention, misuse, legal compliance or operational reasons. JGIPL may, in its discretion, freeze, withhold, reverse, deactivate or confiscate Virtual Items where it reasonably suspects fraud, abusive behaviour, manipulation of gameplay, circumvention of platform rules, unauthorised purchases, chargebacks or any other misuse of the Services.

The licence granted to you for Virtual Items shall automatically terminate upon deletion of your account, failure to comply with these Terms, violation of safety or content guidelines, or discontinuation of the relevant feature or Service by JGIPL. No refunds, credits or compensation shall be payable for any Virtual Items lost, devalued, revoked, expired or removed for any reason.

5. Entry Fees, Quizzes and Rewards

Certain events or creator led quizzes may require payment of entry fees in Virtual Items. Entry fees are not stakes, deposits, wagers or payments for real-money rewards. Entry fees are non-refundable except where an event is cancelled by JGIPL, a creator disconnects or is unable to conduct the session as per event rules, or a technical failure at Zuvo’s end prevents the event from taking place.

Reward structures for quizzes or events may include Virtual Items, badges, shoutouts or other non-monetary virtual benefits. Except where a specific promotion expressly offers monetary prizes under separately published rules, no cash rewards are provided.

Leaderboard ranking, tie breakers, response-time based scoring, event cancellation rules, disconnection handling for creators, lobby visibility, scheduling, admin-assigned quiz banks, automatic question order, question difficulty distribution and other operational behaviours are governed by product specifications and event rules and may be updated by JGIPL without prior notice.

6. Creator Features and Creator Agreement

Creators are required to accept and comply with the Zuvo Creator Agreement which governs access to creator tools, commercial arrangements, room controls, scheduling, conduct obligations and creator-specific responsibilities. That agreement supersedes these Terms only to the extent it expressly deals with creator-specific obligations.

Creators may be granted access to controls permitting them to join their assigned rooms, enable and disable audio or video, test audio/video before going live, view live audience counts, view gifting metrics, assign admins or hosts, use filters and backgrounds, send gifts, manage mics and invitations, moderate users, remove users from rooms, pace quizzes, start or end events and access creator dashboards. Creator access is linked to pre-registered credentials and may be restricted by JGIPL for safety, compliance or operational reasons.

Creators grant JGIPL a licence to use their content, likeness, name and performance for operating, promoting and archiving the Services. Creators are responsible for ensuring their content complies with laws and does not infringe third party rights. Any monetary arrangement with creators including fixed fees, revenue shares or bonus structures shall be governed by the Creator Agreement and subject to applicable KYC, taxes and statutory compliance.

7. User Conduct

Users shall not abuse, harass, defame, intimidate, threaten or engage in hateful conduct towards creators or other users. Users shall not upload, stream, transmit or share any content that is obscene, pornographic, unlawful, harmful, violent, discriminatory, infringing or otherwise inappropriate. Users shall not impersonate any person or entity or misrepresent their identity.

Users shall not attempt to circumvent moderation tools, filters or safety features. Users shall not solicit payments or personal information, engage in commercial activity, promote external services, or conduct any activity that violates laws or the safety of others. Users are prohibited from using bots, scripts, automation, multi-accounting, collusion, manipulation or any algorithmic tools to influence gameplay, leaderboards or gifting.

Users are solely responsible for anything they say, send or broadcast on Zuvo including via audio, video or chat. Attempts to bypass profanity filters or conceal offensive content are prohibited.

8. User Generated Content and Recording

For the purposes of these Terms, “User Content” means and includes, without limitation, any and all content, data, material, expression or communication that you upload, publish, display, transmit, broadcast, perform, record, submit, generate, share, provide or otherwise make available on or through the Services, whether actively or passively, including but not limited to: audio content, voice communication, video streams, live broadcasts, images, photographs, avatars, profile information, usernames, display names, text messages, chat messages, emojis, stickers, comments, reactions, drawings, sketches, gameplay actions, quiz responses, screen shares, virtual interactions, throwables, gifts, metadata, behavioural signals, room participation data, and any other content or data associated with your use of the Services. User Content includes content created, generated or captured through the use of any Zuvo feature, including audio/video rooms, creator-led sessions, social games, quizzes, gifting interactions and any tool, filter, background, effect or functionality made available by the Services.

Users retain ownership of their User Content. User Content will be considered non-confidential and non-proprietary. However, by uploading, transmitting, broadcasting or making User Content available on or through the Services, you irrevocably grant to JGIPL an unrestricted, unlimited, perpetual, worldwide, non-exclusive, royalty-free, fully paid-up, transferable and sublicensable licence to host, store, reproduce, modify, adapt, edit, publish, translate, create derivative works of, publicly perform, publicly display, communicate to the public, transmit, distribute, make available, archive and otherwise use, in whole or in part, your User Content in any manner whatsoever as required for the operation, maintenance, security, promotion, improvement and development of the Services. This licence includes, but is not limited to, the right to use your User Content in connection with promotional materials, marketing campaigns, product demonstrations, social features, case studies, creator showcases, event highlights and any other activity conducted for legitimate business purposes of the Company.

You understand and acknowledge that User Content may be visible to other users, creators, room participants or the general public, depending on the features you choose to engage with. You are solely responsible for determining the visibility of your User Content through your use of the Services, and you acknowledge that content shared in rooms, chats, live streams or other public surfaces may be accessed, viewed, captured, copied, downloaded, redistributed or used by other users. JGIPL has no responsibility for the actions of users who may access or interact with your User Content.

Zuvo may automatically record, capture, log, store, archive and retain audio communications, video streams, chat messages, interactions, behavioural signals, user actions, participation data and related metadata for purposes including but not limited to: moderating content, enforcing these Terms, maintaining user safety, detecting fraud or abuse, supporting investigations, analysing platform usage, training models for content moderation, improving Services, operational troubleshooting, complying with legal obligations and responding to lawful requests by authorities. By using the Services, you expressly consent to such monitoring, recording, retention and use of User Content and related metadata. You waive any expectation of privacy in communications or content shared on the Services except where expressly required by applicable law.

You represent and warrant that you have secured all rights, permissions, consents, licences and authorisations necessary to upload or broadcast any User Content on the Services, including rights in music, audio, video, images, likeness, performances, voice, drawings, creative works, trademarks, copyrighted materials and any third-party content included in or forming part of your User Content. You further represent that your User Content does not infringe any intellectual property, privacy, publicity, moral or contractual rights of any third party.

You shall not upload, transmit, broadcast or share any User Content that:

JGIPL reserves the right, but not the obligation, to review, monitor, moderate, filter, remove, disable access to, restrict, delete or block any User Content at any time, with or without notice, for any reason or no reason, including where such content is reported, suspected to be harmful, violates these Terms, violates law, infringes rights, threatens safety, disrupts Services, or is otherwise objectionable in JGIPL’s sole discretion. JGIPL may take enforcement actions, including account suspension or termination, based on User Content violations.

You acknowledge that removal of User Content by JGIPL does not limit or reduce any rights granted by you under this Clause. You further acknowledge that copies of User Content removed or deleted from public surfaces may persist in system backups, archives or logs for operational, safety, legal or compliance purposes.

Nothing in this Clause shall obligate JGIPL to store or retain User Content for any particular duration. JGIPL may delete, purge, anonymise or archive User Content based on retention schedules, storage constraints, business needs or legal requirements without liability.

You agree that JGIPL is not responsible for User Content created or posted by any user, creator or third party. You access User Content at your own risk, and you understand that User Content may be inaccurate, misleading, harmful or offensive. You agree that JGIPL shall not be liable for any losses or damages arising out of or relating to User Content.

Users acknowledge that User Content may contribute to the functioning, analytics, intelligence, optimisation and development of the Services and that JGIPL may derive insights, learnings, analytics or derivative works from User Content without compensating the user.

Users are solely responsible for backing up their User Content. JGIPL is not responsible for loss, deletion, corruption or failure to store any User Content, whether due to technical issues, enforcement actions, user actions or other reasons.

By making User Content available on the Services, you acknowledge and agree that the rights granted herein are broad, perpetual, irrevocable and necessary for the operation and protection of the platform, its users, Creator and the JGIPL ecosystem.

9. Promotions, Rewards, KYC and Taxation

From time to time, JGIPL may organise or facilitate Promotions, contests, tournaments, special events, Creator-led reward programs, gifting-based competitions or similar activities on Zuvo (“Promotions”). Each Promotion shall be governed by event-specific rules, terms or notices published within the App or otherwise communicated (“Promotion Rules”). Promotion Rules form an integral part of these Terms, and in the event of a conflict between these Terms and Promotion Rules, the Promotion Rules shall prevail solely for that Promotion.

Participation in Promotions may be subject to conditions including prior registration, minimum entry prerequisites, eligibility thresholds, behaviour standards, event timelines or completion of specific in-app actions such as gifting, answering quiz questions, participating in games, or interacting with a Creator. You agree that JGIPL may modify, withdraw, postpone, suspend or cancel any Promotion, in whole or in part, without liability, including where required for security, regulatory, technical, operational or fairness reasons.

Where monetary or encashable rewards are offered in a Promotion, winners must complete mandatory Know Your Customer (KYC) verification, furnish valid government-issued identity documents, PAN details, proof of address, bank details, and any other information required by law, the Promotion Rules or the Company’s internal compliance processes. JGIPL may withhold distribution of rewards until satisfactory KYC verification is completed. If the information submitted is inaccurate, insufficient, or unverifiable, JGIPL may disqualify the winner, withhold or forfeit the reward, or reassign the reward to an alternate winner if the Promotion Rules allow.

All monetary payouts shall be made only through approved payment channels to the verified bank account of the winner. Winners shall be solely responsible for ensuring accuracy of their payment information. JGIPL bears no responsibility for delays or losses caused by incorrect, outdated or incomplete account details provided by the winner.

All rewards may be subject to applicable taxes, including but not limited to tax deducted at source (TDS), GST, cess or any other statutory liabilities. JGIPL shall deduct taxes as required by applicable laws before remitting payments. The winner shall be responsible for reporting such income and complying with any tax obligations. JGIPL may issue TDS certificates or other relevant documents as required by law and as operationally feasible.

Rewards that are non-monetary, including Virtual Items, badges, boosts, shoutouts, access privileges, sponsored merchandise or other virtual benefits, carry no monetary value and cannot be exchanged for cash or credit. Virtual rewards may be subject to expiration, restrictions, usage limitations, or other in-app constraints.

If a Promotion requires completion of certain tasks or participation during specific time windows, failure to comply may render the participant ineligible. Failure to claim rewards within the timelines specified in Promotion Rules may result in immediate forfeiture without notice. JGIPL may, at its discretion, award rewards to alternate participants or cancel unclaimed rewards.

You acknowledge that Promotions may involve public disclosure of winners’ usernames, masked information, avatars, rankings, or performance details to enable transparency and community engagement. By participating, you consent to such disclosure.

10. Technical Failures and Service Interruptions

You may experience, from time to time, service interruptions, delays, disconnections, audio-video lags, dropped broadcasts, corrupted data packets, latency spikes, scheduling failures, degraded quality or other disruptions attributable to factors including but not limited to your device performance, network strength, bandwidth limitations, hardware issues, OS-level constraints, interference, faulty configuration, software conflicts, or other reasons beyond JGIPL’s control.

JGIPL does not guarantee uninterrupted, error-free or latency-free access to the Services. You agree that your participation in live rooms, quizzes, audio/video interactions, games, and creator-led events is undertaken at your own risk and dependent on network conditions. JGIPL shall not be liable for any losses, missed opportunities, failures to participate, inability to gift, incomplete quiz answers, dropped interactions, missed leaderboard positions, or other outcomes caused by issues originating on your device, network or environment.

If disruptions occur due to technical failures at Zuvo’s end, including but not limited to server crashes, large-scale outages, internal errors, software malfunctions, systemic connectivity failures or other platform-level issues, JGIPL may undertake corrective measures such as cancelling events, issuing refunds of Virtual Items, resetting scores, rescheduling events, or applying fallback mechanisms. The decision of JGIPL regarding the appropriate remedy shall be final and binding.

Zuvo may utilise automated continuity and matchmaking mechanisms, including automated game integrity tools, host fallback logic, queue redistribution, or event flow balancing, to maintain a seamless user experience. You acknowledge that automated continuity features are not indicative of any unfair advantage or disadvantage and do not act as a guarantee of any particular outcome.

Zuvo may use third-party infrastructure providers for audio, video, real-time chat, storage, streaming and connectivity. JGIPL shall not be liable for failures attributable to external vendors or their systems.

11. Suspension and Termination

JGIPL may, at any time and at its sole discretion, suspend, restrict, limit, deactivate or terminate your access to the Services, with or without notice, temporarily or permanently, for reasons including but not limited to violations of these Terms, submission of false information, suspicious behaviour, financial fraud, cheating, abusive conduct, threats, impersonation, spam, manipulation of gifting or leaderboards, use of bots or automation, involvement in unauthorised commercial activities, attempts to bypass restrictions, or any activity deemed unsafe, unlawful or detrimental to the integrity of the platform.

Upon suspension or termination, all access rights, privileges, Virtual Items, account benefits, creator tools, room membership, scheduled participation, pending rewards or entitlements associated with the account may be forfeited at the discretion of JGIPL. You acknowledge that Virtual Items are solely virtual, have no monetary value and shall not be refunded.

JGIPL may investigate any suspected violation or complaint and may take interim measures such as muting you in rooms, removing you from audio/video interactions, blocking messaging capabilities, disabling gifting, restricting joining of events, or temporarily freezing the account until investigation is complete.

JGIPL is under no obligation to disclose reasons for suspension or termination where law, security or safety considerations require confidentiality. You agree that JGIPL shall not be liable for any loss, damage, inconvenience, emotional distress, reputational loss or other consequences resulting from such actions.

12. Account Deletion and Restoration

You may request deletion of your Zuvo account at any time through the in-app mechanisms or by contacting support as per the Privacy Policy. Upon receiving a valid deletion request, JGIPL shall disable access to the account, revoke login credentials, and remove associated visibility from public surfaces within the App.

Deletion shall immediately terminate your access to the Services and result in loss of Virtual Items, unredeemed rewards, progress, social connections, followers, chat histories, broadcast access, membership status, event registrations, scheduled participation slots, and any other in-app entitlements.

You may request restoration of a deleted account within thirty days of the original deletion request. Upon successful restoration, Zuvo may, where feasible, reinstate historical data including login credentials, Virtual Items and certain features, except where such data has already been permanently erased or anonymised pursuant to data retention policies.

If no restoration request is made within thirty days, the account may be permanently removed and cannot be recovered.

13. Privacy

JGIPL may process personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available here. The Privacy Policy describes the categories of data collected, purposes of processing, sharing practices and user rights. By using the Services, you consent to such processing.

14. Intellectual Property

All intellectual property rights in and to the Zuvo Platform, including but not limited to software, source code, scripts, algorithms, server architecture, user interface, layouts, design elements, images, audio, video, animations, special effects, filters, gifts, throwables, badges, gameplay logic, quiz formats, artwork, branding, trademarks, domain names, trade dress, proprietary data structures, and all content created or aggregated by Zuvo, belong to or are licensed by JGIPL.

You are granted only a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to use the Services solely for personal entertainment in accordance with these Terms. Nothing herein transfers any intellectual property rights to you.

You shall not reproduce, distribute, modify, copy, scrape, mirror, disassemble, decode, reverse engineer, translate, extract source code or create derivative works of the Services. You shall not use automated tools, bots, crawlers or scripts to copy, replicate or mine Zuvo content.

All User Content uploaded or streamed by you remains your property, but by using the Services you grant JGIPL an unrestricted, worldwide, royalty-free, transferable and sublicensable licence to host, reproduce, adapt, publish, distribute, archive, publicly perform, display and use such content for the functioning and promotion of the Services.

You represent that you have all rights necessary to upload or broadcast User Content and that such content does not violate third-party rights including copyright, moral rights, brand rights, likeness rights, privacy or publicity rights.

15. Trademark Notice

“ZUVO”, the ZUVO name, logos and all related marks are the exclusive property of ●●● and are licensed to JGIPL for use within the territory of India. No rights in these marks are granted to users under these Terms.

16. Indemnity

To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless JGIPL, its affiliates, directors, officers, employees, agents, licensors and partners from and against any and all claims, disputes, complaints, suits, regulatory actions, liabilities, damages, fines, losses, penalties, costs and expenses (including reasonable attorneys’ fees) arising out of or relating to:

17. Release and Limitation of Liability

You release JGIPL and its employees, officers, directors, agents, licensors and partners from any liability arising from your access to or use of the Services, participation in live rooms, creator interactions, quizzes, events, gifting, social features or any other activities available through Zuvo Platform.

Without limiting the generality of the foregoing, JGIPL shall not be liable for personal injury, emotional distress, reputational harm, property damage, stolen data, loss of content, data corruption, cyber incidents, consequential damages, indirect damages, punitive damages, special damages, exemplary damages or loss of opportunity arising out of or connected with the Services.

To the maximum extent permitted by law, the total aggregate liability of JGIPL for any claim arising out of these Terms or your use of the Services shall not exceed INR 1,000.

Some jurisdictions may not allow certain limitations, and to that extent such limitations shall apply only to the fullest extent permitted.

18. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. All disputes arising out of or relating to these Terms shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties cannot agree on an arbitrator, the appointment shall be made in accordance with applicable law. The seat and venue of arbitration shall be Bengaluru, Karnataka. The language shall be English. The arbitral award shall be final and binding on the parties.

Subject to the foregoing, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction. Nothing in this clause shall prevent JGIPL from seeking urgent interim or injunctive relief from appropriate courts to protect its rights, platform integrity, safety or intellectual property.

19. EXCLUSION OF WARRANTIES

THE SERVICES ARE PROVIDED “AS IS” AND WE MAKE NO WARRANTY OR REPRESENTATION TO YOU WITH RESPECT TO THEM. IN PARTICULAR WE DO NOT REPRESENT OR WARRANT TO YOU THAT:

NO CONDITIONS, WARRANTIES OR OTHER TERMS (INCLUDING ANY IMPLIED TERMS AS TO SATISFACTORY QUALITY, FITNESS FOR PURPOSE OR CONFORMANCE WITH DESCRIPTION) APPLY TO THE SERVICES EXCEPT TO THE EXTENT THAT THEY ARE EXPRESSLY SET OUT IN THE TERMS. WE MAY CHANGE, SUSPEND, WITHDRAW OR RESTRICT THE AVAILABILITY OF ALL OR ANY PART OF OUR PLATFORM FOR BUSINESS AND OPERATIONAL REASONS AT ANY TIME WITHOUT NOTICE.

20. Grievance Redressal

Users may submit grievances related to content, conduct, impersonation, obscenity, harassment, user safety, privacy breaches, copyright infringement, fraud, harmful behaviour, or violations of these Terms. Complaints should include the complainant’s name, contact details, relation to subject (if any), detailed description of the matter, identification of offending content or user, a good-faith statement that the complaint is accurate, and any supporting evidence.

JGIPL shall process grievances in accordance with applicable laws, industry standards and internal policies. Complaints may be escalated internally to specialised teams for legal, safety or compliance review. JGIPL may take actions including removal of content, suspension or termination of accounts, reporting to law enforcement, or preservation of data for investigation. The Designated Grievance Officer is Parul Gupta who can be reached at [email protected].

21. Other Terms

JGIPL shall not be liable for any delay, failure, interruption or inability to perform its obligations under these Terms where such delay or failure results, directly or indirectly, from events beyond its reasonable control, including but not limited to natural disasters, acts of God, floods, earthquakes, fire, epidemics, pandemics, civil unrest, riots, war, hostilities, terrorism, government actions, change in law, state-imposed restrictions, court orders, regulatory interventions, strikes, labour disputes, lockouts, interruption of power supply, server outages, cyberattacks, denial-of-service attacks, system failures, infrastructure breakdowns, supply-chain disruptions, third-party service outages, communication failures or any other cause, whether similar or dissimilar, beyond the reasonable control of JGIPL. In such circumstances, JGIPL may, in its discretion, suspend, modify, delay, limit or withdraw the affected Services without liability.

You agree that notices, disclosures, announcements, reports, communications and information relating to the Services or these Terms may be provided to you by means of in-app notifications, emails, SMS messages, electronic alerts, Web postings, push notifications, account messages or any other electronic or digital communication mechanism that JGIPL may determine. All such communications shall be deemed to have been delivered and received when sent or published. It is your responsibility to ensure that your registered contact details remain valid and updated at all times.

JGIPL may assign, transfer or delegate its rights and obligations under these Terms, in whole or in part, to any third party, including as part of a merger, acquisition, financing, restructuring, business transfer, change of control, or corporate reorganisation. You shall not assign, transfer or delegate your rights or obligations under these Terms without the prior written consent of JGIPL, and any attempted assignment by you without such consent shall be void.

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force and effect. Any such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions.

The headings, titles and section numbers contained in these Terms are included solely for convenience and ease of reference and shall not limit, modify or affect the interpretation or construction of any provision. References to the singular shall include the plural and vice versa, and references to any gender shall include all genders, unless the context otherwise requires.

You acknowledge and agree that these Terms are not intended to confer and shall not be construed to confer any rights or remedies upon any person or entity other than you and JGIPL. There are no third-party beneficiaries to these Terms.

Your access to and use of the Services is strictly voluntary and discretionary. Nothing in these Terms shall be interpreted to guarantee continued access to the Services or any portion thereof. JGIPL may, at its sole discretion, discontinue, modify or restrict access to any aspect of the Services at any time.

You acknowledge that all rights not expressly granted to you under these Terms are reserved by JGIPL. Your licence to use the Services is limited and revocable, and you shall obtain no rights, title or interests beyond those specifically granted herein.

These Terms that by their nature, purpose or context are intended to survive termination, cancellation or deletion of your account including but not limited to provisions relating to intellectual property, User Content licences, indemnity, limitations of liability, governing law, dispute resolution, rights reserved, prohibited conduct, and privacy shall continue in full force and effect notwithstanding any termination of these Terms or your account.

23. Changes to the Terms

We amend these Terms from time to time, for instance when we update the functionality of our Services, when we combine multiple apps or services operated by us or our affiliates into a single combined service or app, or when there are regulatory changes. We will use commercially reasonable efforts to generally notify all users of any material changes to these Terms, such as through a notice on our Zuvo Platform, however, you should look at the Terms regularly to check for such changes. We will also update the “Last Updated” date at the top of these Terms, which reflect the effective date of such Terms. Your continued access or use of the Services after the date of the new Terms constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop accessing or using the Services.