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ZUVO TERMS OF SERVICE

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These Terms of Service govern your access to and use of the Zuvo mobile application, website, social gaming platform, live rooms, creator interactions, quizzes, gifting and all other products, features and services made available by Junglee Games India Private Limited (“JGIPL”, “Company”, “we”, “us”, “our”). Junglee Games India Private Limited is a company incorporated under the Companies Act and having its registered office at 6th Floor, North Tower, Smartworks, Vaishnavi Tech Park, Sy. No. 16/1 and 17/2, Bellandur Gate, Sarjapur Main Road, Ambalipura South Wing, Bengaluru, Karnataka 560103, India.

“Zuvo” refers to the social gaming and creator interaction platform operated by JGIPL that offers casual games, creator-led quizzes, live rooms, gifting, chat, audio and video interactions and associated functionality. These Terms, together with the Zuvo Privacy Policy and any event, promotion or contest rules and community guidelines that may be published on the Zuvo App from time to time (collectively, the “Policies”), constitute the entire agreement between you and JGIPL governing your use of the Services. The Zuvo Privacy Policy is incorporated into these Terms by reference and may be accessed here. The separate Zuvo Creator Agreement governs the onboarding, commercial terms and creator specific obligations of curated creators and is incorporated by reference for users who become creators; that agreement is available at [insert Creator Agreement link]. By accessing, registering for, or using the Services you confirm that you have read, understood and agree to be bound by these Terms and the Policies. If you do not agree with these Terms or any part of the Policies, you must not access or use the Services.

If any provision herein is determined to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect. We may modify these Terms at any time by publishing updated Terms on the Zuvo App or Website. For material changes we may provide additional notice. If you do not agree to any changed Terms you must discontinue use of the Services immediately. Your continued access or use of the Services after publication of updated Terms constitutes acceptance.

You represent that you are the lawful owner or are duly authorised by the lawful owner of any device or method used to access your account. If you are not the owner, you confirm that you have obtained all necessary authorisations before accessing the Services.

1. Eligibility and Geographic Restriction

Use of the Services is restricted to individuals who are at least 18 years of age, are legally competent to enter into a binding agreement, and are residents of India. By accessing or using the Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to request proof of age, identity or residence at any time and may bar or suspend access where eligibility is not met. The Services are intended solely for use within India and may be geo-restricted or disabled for users outside permitted territories.

2. Account Registration, Social Login and Security

You may register on Zuvo by creating an account through Facebook, Instagram etc (“Social Login”) or as a guest with limited functionality. If you use Social Login you authorise Zuvo to access verified details from your third-party account solely for authentication. You must provide accurate, current and complete information and must safeguard your login credentials. You are responsible for all activities that occur under your account. You must not share your password or allow any other person to access your account. Guest logins may be restricted in functionality and persistence.

You must not create multiple accounts. JGIPL may, at its discretion, restrict, freeze or terminate duplicate or fraudulent accounts. Access to creator controls is restricted to creators who have been onboarded as per the Zuvo Creator Agreement and mapped to their registered mobile number or email used during onboarding. All communications, postings, actions and transactions made through your account shall be deemed to be made by you, whether or not authorised.

3. Description of Services

Zuvo is a social gaming and creator interaction platform that enables users to play casual games such as Tambola, Trivia, Pictionary-style games, participate in creator-led quizzes, join and host public or private social game rooms, engage in live audio and video interactions, text chat, send and receive virtual gifts, follow creators, join as members, and access other related entertainment and social features. Zuvo may allow curated creators to host scheduled shows, quizzes, community sessions or themed events which users can join, interact in, and participate in using in-app functionalities.

Zuvo may modify, add, update, remove or discontinue any part of the Services at any time, whether for technical, operational, regulatory, commercial or any other reason. JGIPL shall not be liable for any loss, damages or inconvenience caused by any modification or discontinuation of Services, subject to any applicable legal requirements or refund rules described elsewhere herein.

4. Virtual Items and In-App Purchases

The Services may include the use of virtual coins, virtual gems, virtual gifts, throwables, badges, power-ups and other digital items (“Virtual Items”). All Virtual Items are provided solely for entertainment and gameplay. Virtual Items have no monetary or cash value and cannot in any circumstances be exchanged, converted, withdrawn, redeemed or transferred for cash or monetary value inside or outside the platform. No ownership rights are conferred upon acquisition; JGIPL retains full ownership of all Virtual Items.

Virtual Items may be obtained through gameplay, participation in events, promotions, achievements, or voluntary purchase using real money through Authorized Stores. All purchases of Virtual Items are final and non-refundable except where required by law. Purchases grant only a limited, personal, revocable licence to use the Virtual Item within Zuvo. Users shall not attempt to trade, sell, transfer, lease or gift Virtual Items to any other person or account except where the Services expressly allow gifting functionality using in-app mechanisms.

JGIPL may modify, limit, re-price, restrict, revoke or eliminate Virtual Items at any time, or change prices, availability or attributes of Virtual Items without notice. Virtual Items may be forfeited upon termination or suspension of your account.

5. Entry Fees, Quizzes and Rewards

Certain events or creator led quizzes may require payment of entry fees in Virtual Items. Entry fees are not stakes, deposits, wagers or payments for real-money rewards. Entry fees are non-refundable except where an event is cancelled by JGIPL, a creator disconnects or is unable to conduct the session as per event rules, or a technical failure at Zuvo’s end prevents the event from taking place.

Reward structures for quizzes or events may include Virtual Items, badges, shoutouts or other non-monetary virtual benefits. Except where a specific promotion expressly offers monetary prizes under separately published rules, no cash rewards are provided.

Leaderboard ranking, tie breakers, response-time based scoring, event cancellation rules, disconnection handling for creators, lobby visibility, scheduling, admin-assigned quiz banks, automatic question order, question difficulty distribution and other operational behaviours are governed by product specifications and event rules and may be updated by JGIPL without prior notice.

6. Creator Features and Creator Agreement

Registered creators are required to accept and comply with the Zuvo Creator Agreement which governs access to creator tools, commercial arrangements, room controls, scheduling, conduct obligations and creator-specific responsibilities. That agreement supersedes these Terms only to the extent it expressly deals with creator-specific obligations.

Creators may be granted access to controls permitting them to join their assigned rooms, enable and disable audio or video, test audio/video before going live, view live audience counts, view gifting metrics, assign admins or hosts, use filters and backgrounds, send gifts, manage mics and invitations, moderate users, remove users from rooms, pace quizzes, start or end events and access creator dashboards. Creator access is linked to pre-registered credentials and may be restricted by JGIPL for safety, compliance or operational reasons.

Creators grant JGIPL a licence to use their content, likeness, name and performance for operating, promoting and archiving the Services. Creators are responsible for ensuring their content complies with laws and does not infringe third party rights. Any monetary arrangement with creators including fixed fees, revenue shares or bonus structures shall be governed by the Creator Agreement and subject to applicable KYC, taxes and statutory compliance.

7. User Conduct

Users shall not abuse, harass, defame, intimidate, threaten or engage in hateful conduct towards creators or other users. Users shall not upload, stream, transmit or share any content that is obscene, pornographic, unlawful, harmful, violent, discriminatory, infringing or otherwise inappropriate. Users shall not impersonate any person or entity or misrepresent their identity.

Users shall not attempt to circumvent moderation tools, filters or safety features. Users shall not solicit payments or personal information, engage in commercial activity, promote external services, or conduct any activity that violates laws or the safety of others. Users are prohibited from using bots, scripts, automation, multi-accounting, collusion, manipulation or any algorithmic tools to influence gameplay, leaderboards or gifting.

Users are solely responsible for anything they say, send or broadcast on Zuvo including via audio, video or chat. Attempts to bypass profanity filters or conceal offensive content are prohibited.

8. User Generated Content and Recording

For the purposes of these Terms, “User Content” means and includes, without limitation, any and all content, data, material, expression or communication that you upload, publish, display, transmit, broadcast, perform, record, submit, generate, share, provide or otherwise make available on or through the Services, whether actively or passively, including but not limited to: audio content, voice communication, video streams, live broadcasts, images, photographs, avatars, profile information, usernames, display names, text messages, chat messages, emojis, stickers, comments, reactions, drawings, sketches, gameplay actions, quiz responses, screen shares, virtual interactions, throwables, gifts, metadata, behavioural signals, room participation data, and any other content or data associated with your use of the Services. User Content includes content created, generated or captured through the use of any Zuvo feature, including audio/video rooms, creator-led sessions, social games, quizzes, gifting interactions and any tool, filter, background, effect or functionality made available by the Services.

Users retain ownership of their User Content. However, by uploading, transmitting, broadcasting or making User Content available on or through the Services, you irrevocably grant to JGIPL an unrestricted, unlimited, perpetual, worldwide, non-exclusive, royalty-free, fully paid-up, transferable and sublicensable licence to host, store, reproduce, modify, adapt, edit, publish, translate, create derivative works of, publicly perform, publicly display, communicate to the public, transmit, distribute, make available, archive and otherwise use, in whole or in part, your User Content in any manner whatsoever as required for the operation, maintenance, security, promotion, improvement and development of the Services. This licence includes, but is not limited to, the right to use your User Content in connection with promotional materials, marketing campaigns, product demonstrations, social features, case studies, creator showcases, event highlights and any other activity conducted for legitimate business purposes of the Company.

You understand and acknowledge that User Content may be visible to other users, creators, room participants or the general public, depending on the features you choose to engage with. You are solely responsible for determining the visibility of your User Content through your use of the Services, and you acknowledge that content shared in rooms, chats, live streams or other public surfaces may be accessed, viewed, captured, copied, downloaded, redistributed or used by other users. JGIPL has no responsibility for the actions of users who may access or interact with your User Content.

Zuvo may automatically or manually record, capture, log, store, archive and retain audio communications, video streams, chat messages, interactions, behavioural signals, user actions, participation data and related metadata for purposes including but not limited to: moderating content, enforcing these Terms, maintaining user safety, detecting fraud or abuse, supporting investigations, analysing platform usage, training models for content moderation, improving Services, operational troubleshooting, complying with legal obligations and responding to lawful requests by authorities. By using the Services, you expressly consent to such monitoring, recording, retention and use of User Content and related metadata. You waive any expectation of privacy in communications or content shared on the Services except where expressly required by applicable law.

You represent and warrant that you have secured all rights, permissions, consents, licences and authorisations necessary to upload or broadcast any User Content on the Services, including rights in music, audio, video, images, likeness, performances, voice, drawings, creative works, trademarks, copyrighted materials and any third-party content included in or forming part of your User Content. You further represent that your User Content does not infringe any intellectual property, privacy, publicity, moral or contractual rights of any third party.

You shall not upload, transmit, broadcast or share any User Content that:

JGIPL reserves the right, but not the obligation, to review, monitor, moderate, filter, remove, disable access to, restrict, delete or block any User Content at any time, with or without notice, for any reason or no reason, including where such content is reported, suspected to be harmful, violates these Terms, violates law, infringes rights, threatens safety, disrupts Services, or is otherwise objectionable in JGIPL’s sole discretion. JGIPL may take enforcement actions, including account suspension or termination, based on User Content violations.

You acknowledge that removal of User Content by JGIPL does not limit or reduce any rights granted by you under this Clause. You further acknowledge that copies of User Content removed or deleted from public surfaces may persist in system backups, archives or logs for operational, safety, legal or compliance purposes.

Nothing in this Clause shall obligate JGIPL to store or retain User Content for any particular duration. JGIPL may delete, purge, anonymise or archive User Content based on retention schedules, storage constraints, business needs or legal requirements without liability.

You agree that JGIPL is not responsible for User Content created or posted by any user, creator or third party. You access User Content at your own risk, and you understand that User Content may be inaccurate, misleading, harmful or offensive. You agree that JGIPL shall not be liable for any losses or damages arising from your access to or reliance on User Content.